FIELD SERVICE ENGINEER

Jobs

CLIENT DESCRIPTION

Our client is an international company, headquartered in South America. Its expertise primarily lies in providing wear parts, as well as offering integrated solutions to its clients operating mainly in the mining industry and various other targeted sectors globally.

Founded on values of integrity and innovation, the organization is deeply customer-centric, earning it an indisputable reputation. Its commitment is to meet the requirements of its clients and consistently exceed their expectations. Equipped with a network of plants and foundries spread across 3 continents, the company is tasked with ensuring the smooth operation of mining processing and other industrial processes through its high-value-added product lines.

In order to provide our clients customers with more technical expertise and in-depth product knowledge, while maintaining an exceptional level of customer service, we are currently looking for a competent and motivated Field Service Engineer, reporting directly to the Grinding Applications Product Manager, based in the USA.

In this position, you’ll also be key in delivering on-site technical support to the clients and aiming them to optimize the grinding mining solutions. Your focus on 3D laser scanning and tech implementations will be vital for equipment inspection and data analysis, enhancing grinding mining operations.

RESPONSIBILITIES

  • Travel to customer sites across the Canada region to deliver hands-on technical assistance to commercial team and customers in grinding applications, ensuring our mining equipment operates at peak performance
  • Identify and analyze technical issues, collaborating closely with our technical support team to devise effective solutions for equipment optimization
  • Utilize cutting-edge 3D laser scanning technology for equipment inspection and monitoring, enabling proactive measures and data-driven decisions
  • Employ your data analysis skills to interpret 3D laser scan data and other sources, identifying trends, anomalies, and areas for improvement
  • Engage customers proactively, generating leads for our service offerings while fostering strong relationships with clients
  • Contribute actively to the successful deployment of our value-added strategy, aligning your efforts with our company vision and objectives
  • In coordination with commercial team to Provide comprehensive training and guidance to customers, ensuring they understand equipment usage, maintenance, and monitoring procedures
  • Maintain detailed service reports and documentation, leveraging 3D laser scan data to enhance accuracy
  • Uphold the highest safety standards during on-site activities, fostering a culture of safety at customer locations
  • Work closely with our internal technical support team, engineering department, and regional sales team to share knowledge and enhance customer satisfaction
  • Continuously evaluate equipment design, service procedures, and customer experience, proposing enhancements based on data analysis insights
  • Demonstrate flexibility in traveling within Canada, as required by customer needs and coordinate with the account managers across the region.

REQUIREMENTS

  • A degree or diploma in Mechanical Engineering or Metallurgical Engineering is preferred
  • 2 to 5 years of previous experience as a Field Service Technician in the mining industry or a related field is highly desirable
  • Strong technical knowledge with a focus on utilizing 3D laser scanning for equipment inspection and monitoring services. Proficiency in data analysis techniques
  • Excellent verbal and written communication skills in English, enabling effective interactions with customers and colleagues. French communication would be an asset
  • Exhibit strong analytical and problem-solving abilities, addressing technical challenges to optimize mining equipment performance
  • Demonstrate a strong commitment to safety and the ability to work safely in various mining environments
  • Proven experience in lead generation for services or a willingness to actively engage customers to identify service opportunities
  • A team-oriented mindset, collaborating effectively with colleagues to share technical insights and enhance product design and customer experience
  • Possess a customer-centric approach, dedicated to delivering high-quality service and exceeding customer expectations
  • Display adaptability in a dynamic work environment, prioritizing tasks efficiently to meet customer needs
  • Hold a valid driver’s license for travel to customer sites
  • Flexibility to travel within the Canada region for extended periods as required by customer demands. At least 70% of the time.

ASSETS

  • Able to communicate in French
  • Experience using FARO Scanners & Equipment’s

WORKING ENVIRONMENT

  • Remote work
  • Mostly on the road visiting clients (70%)
  • Highly competitive salary and bonus
  • Group insurance & RRSP
  • Dynamic and growing environment