DIRECTOR OF SERVICE

Jobs

CLIENT DESCRIPTION

Operating for over 25 years, our client is a Quebec flagship and a leader in the heavy truck industry. Positioned as the largest dealership network in Quebec, they offer new and used vehicle sales, repair and maintenance services, roadside assistance, bodywork, and financing solutions.

Currently undergoing strategic transformation to support their rapid growth, our client seeks to recruit a Director of Service for their Sherbrook branch. They are looking for a visionary individual with critical thinking skills and strong business acumen and leadership.

The chosen candidate will act as a “Mobilizing Leader” with a primary mission to ensure customer satisfaction, mobilize and develop internal resources, and deliver superior service.

RESPONSIBILITIES

Reporting to the Dealership Manager, the Director of Service is responsible for overseeing service department operations in alignment with efficiency and growth objectives, and in accordance with the company’s vision and mission. They ensure smooth bilateral communication within their unit.

  • Ensure optimal management of allocated human and material resources, with performance focused on customer satisfaction, adherence to manufacturer practices and requirements, cost control, synergy with other departments, and personnel development.
  • Implement work practices focused on efficiency, quality, and customer satisfaction.
  • Establish conducive conditions for leading activities in a manner that promotes an open and collaborative management model.
  • Support and lead change initiatives within their teams.
  • Foster team development to ensure satisfaction, cohesion, and effectiveness.
  • Maintain high service quality standards, minimizing workshop returns.
  • Ensure rigorous quality checks on executed work.
  • Coach the team by maximizing the use of relevant training, creating a stimulating work environment, and implementing best practices and procedures.
  • Actively contribute to achieving the company’s financial goals while ensuring effective deployment of departmental policies and procedures.
  • Ensure compliance with CNESST regulations.
  • Make recommendations for actions based on risk assessments associated with CNESST.
  • Monitor daily actions required to achieve performance indicators.

REQUIREMENTS

  • 7-10 years of relevant management experience.
  • Excellent ability to manage a service department.
  • Proficiency in French (oral and written) / Functional English.
  • Good general knowledge of software/tools dedicated to the automotive or heavy vehicle industry.
  • Strong background in developing successful business strategies, aligned with the client’s vision and management model.
  • Excellent change management skills.
  • Participative and mobilizing leadership style.
  • Flexibility and ability to adjust strategies based on circumstances.
  • Known for innovative ideas in business intelligence and best practices.
  • Strong focus on customer/employee experience and ability to integrate these elements into the business strategy.
  • Very strong communication skills with a strong sense of synthesis and analysis.
  • Ability to debate ideas and influence business decisions while respecting the company’s vision and values.

ASSETS

  • Mechanical knowledge of heavy vehicles.
  • Experience in a heavy truck dealership.
  • Knowledge of Karmak software.

WORK ENVIRONMENT

  • On-site at the Sherbrooke branch.
  • Daytime schedule from 7:00 AM to 3:30 PM.
  • Competitive salary + bonuses.
  • Group insurance and group RRSP.
  • Dynamic and growing environment.

Our client values and encourages collaboration while possessing essential qualities such as initiative, performance, rigor, analysis, and accountability. These traits are crucial to the success of a rapidly growing company.

The company also emphasizes innovation, excellence, precision, informed decision-making, and responsibility.