BRANCH DIRECTOR

Jobs

CLIENT DESCRIPTION

In business for over 25 years, our client is a leading Quebec-based company and a top player in the heavy truck industry. Positioned as the largest dealership network in Quebec, they offer new and used vehicle sales, repair and maintenance services, as well as roadside assistance, bodywork, and financing solutions.

Currently undergoing a strategic transformation to support its rapid growth, our client seeks to hire a Branch Director for their Trois-Rivières location. Reporting to the Regional Operations Manager, the Branch Director is responsible for planning and executing all operations related to the parts and service department of their dealership, aligning with efficiency, growth objectives, and the company’s vision and mission.

RESPONSIBILITIES

The Branch Director plans, supervises, organizes, and evaluates business practices and processes within their dealership to achieve performance goals. They make decisions based on business strategies and ensure the implementation and maintenance of necessary actions to achieve these goals over time. The company is looking for a visionary individual with critical thinking skills and a strong sense of business and leadership.

  • Ensure optimal management of assigned human and material resources, with performance based on customer satisfaction, adherence to manufacturer practices and requirements, cost control, synergy with other departments, and staff development.
  • Take responsibility for maintaining and developing business relationships with customers while promoting workforce evolution, satisfaction, and performance.
  • Lead the team by maximizing the use of relevant training, creating a stimulating work environment, and establishing best practices and procedures.
  • Actively participate in designing and achieving the company’s financial objectives, and ensure the implementation and effectiveness of policies and procedures within their domain.
  • Ensure compliance with CNESST regulations.
  • Monitor performance measures.
  • Oversee the implementation of the Elite Support program.
  • Perform any other related tasks.

REQUIREMENTS

  • A background in heavy vehicle mechanics is a significant asset.
  • Minimum of 7-10 years of experience in a similar role.
  • Relevant experience or 7 to 10 years of experience in operations management and team management.
  • Proficiency in French (oral and written) / Functional English.
  • Good general knowledge of software/tools dedicated to the automotive dealership industry, heavy trucks, or other heavy vehicle/equipment dealerships.
  • Strong background in developing winning business strategies, aligned with the vision and management model established by our client.
  • Excellent change management and leadership skills.
  • Flexibility and strong ability to adjust strategies based on situations.
  • Distinctive innovative ideas in terms of business intelligence and best practices.
  • Strong focus on customer/employee experience and the ability to integrate these elements into their service’s business strategy.
  • Exceptional communication skills with a strong ability to synthesize and analyze information.
  • Good debating skills and the ability to influence business decisions while respecting the company’s vision and values.
  • Ability to demonstrate managerial courage and mobilize resources.

WORK ENVIRONMENT

  • On-site at the Trois-Rivières branch.
  • Daytime schedule
  • Competitive salary + bonuses.
  • Group insurance and group RRSP.
  • Dynamic and growing environment.

Our client values and encourages collaboration while possessing essential qualities such as initiative, performance, rigor, analysis, and accountability. These traits are crucial to the success of a rapidly growing company.

The company also emphasizes innovation, excellence, precision, informed decision-making, and responsibility.